Return Policy
Here at BeautifiedYou.com we are dedicated to bringing you outstanding Customer Service while making your shopping experience smooth from start to finish!
We understand that online shopping can be difficult, so to keep our customers 100% satisfied we have implemented a 30-day return policy. Whether you need to return an item due to a negative skin reaction, or simply exchange your lipstick shade, our hassle free policy makes it easy to acclimate to a new skincare or beauty regimen.
Return Process
Please obtain a Return Merchandise Authorization number (RMA) prior to sending the product back to us. Products sent back without obtaining an RMA will not be accepted.
There are 3 simple ways to do this:
- Fill out the form at the bottom of this page.
- Email us at CustomerCare@BeautifiedYou.com Please include your order number along with a list of the item(s) you’d like to return. Please specify used items.
- Contact us via phone at (888) 610-6133 Mon - Fri 9:00 a.m.- 4:00 p.m. PST
30 Day Return Policy
- USED OR OPENED ITEMS: Store credit will be provided and can be used towards new merchandise once the items have been received and evaluated (minus any shipping fees). *Products must be at least 3/4 full to be accepted
- UNUSED AND UNOPENED ITEMS: A full refund will be applied back to the original form of payment once the items have been received and evaluated (minus any original shipping fees).
- DAMAGED OR INCORRECT ITEMS: Damaged or missing items and packages must be reported within 10 days of the date the package was marked as delivered to be submitted for resolution. Pre-Paid shipping labels will be created only for those who receive incorrect or damaged items.
- All Health Items, including supplements & personal lubricants are Non-Returnable and are considered Final Sale. This includes Boy Butter, Swiss Navy, Nutrafol, Gaia Herbs PRO, Integrative Therapeutics, Metagenics, Pure Encapsulations, Protocol For Life Balance, and Vital Nutrients items. Please also note that we do NOT accept returns on previously returned items, Beauty Bags, or The Art of Shaving.
- Returns will not be accepted after 30 days from the date your package was delivered.
- A purchase made with store credit for a previous return is not eligible for return for any reason.
- Products must be returned before any credit or refunds will be issued. We will NOT issue a refund or store credit without first receiving your return.
- We will not refund shipping costs--all shipping costs are non-refundable and are the sole responsibility of the customer.
- Returns require 5-7 business days to process once received by our Return Department.
Skincare Device Warranty
- FOREO, ReFa & NuFACE are subject to follow the manufacturer's Return Policy and Warranty promise. Please contact either our Customer Care team or the manufacturer directly to assist with Warranty items.
- FOREO: If your FOREO device is defective, please note your device is covered under FOREO's Warranty Promise for a period of TWO (2) YEARS after the original date of purchase against defects due to faulty workmanship or materials arising from Normal Use of the device. The warranty covers working parts that affect the function of the device. It does NOT cover cosmetic deterioration caused by fair wear and tear, or damage caused by accident, misuse or neglect. Any attempt to open or take apart the device (or its accessories) will void the warranty. If your device is defective, we will either refund or replace your device within these guidelines.
- NuFace: devices and attachments come with a 60 Day Money-Back Guarantee and a (1) year warranty covering any manufacturer related problems resulting from everyday use of the product. NuFace gels and primers are subject to our 30 day return policy. We will not accept NuFace device and attachment returns after 1 year of purchase.
- ReFa: ReFaUSA.com provides a 30-day return window from the day of delivery for unopened or defective products. If you are unhappy with your purchase for any reason, you will be eligible for a full refund ONLY if the item is unopened or defective. If the returned item has been opened and used but is not deemed defective, a 20% restocking fee will be deducted from your refund.
- Please also remember to register your device on the manufacturer's website to ensure that your Return/Exchange goes smoothly.
Additional Return Agreement & Policy Notes:
- All customers are responsible for their own return shipment charges. We only provide return labels for customers who received an incorrect or damaged item/package. We highly recommend using a shipping service with a tracking number and insurance. We cannot be responsible for lost returns without proof of delivery.
- If we ship an item in error and the product is not returned within 90 days, we will charge the customer and will refund once the item is returned.
- We reserve the right to examine all products and make the final decision on acceptance. All parts, pieces, printed materials, and any original product packaging must be returned.
Returned to Sender/Undeliverable Packages:
Any package that is deemed Undeliverable by the mail carrier and Returned to Sender will be refunded minus any shipping fees, and with a 20% restocking fee deducted from the refund total.
Non-Refundable Items:
All Health Items, including supplements & personal lubricants are Non-Returnable and are considered Final Sale. This includes Boy Butter, Swiss Navy, Nutrafol, Gaia Herbs PRO, Integrative Therapeutics, Metagenics, Pure Encapsulations, Protocol For Life Balance, and Vital Nutrients items. Please also note that we do NOT accept returns on previously returned items, Beauty Bags, or The Art of Shaving
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